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Customer Care

No matter whether you are a direct Customer of Wey Group International or you are expecting a delivery that has been shipped through one of our extensive range of services, maybe you have a question or enquiry about something you have shipped or are thinking of shipping; our services come with an amazing refinement at no additional charge; Exceptional Customer Service!

Yes, at WGI, you can talk to a real human who cares about your shipment and can check its progress on its journey with us. They can advise and reassure, they go the extra mile for our customers and their clients because both are important to us, all this bundled together with an excellent range of domestic and overseas services means we can listen to what you need, and make sure that we suggest the best option to suit you and work with your budget, we can help you book it with as little fuss as possible with the correct documentation and insurance cover giving you peace of mind and allowing you to concentrate on the more important things than sending a parcel!

Wey Group International ~ Knowledge ~ Experience ~ Advice ~ Performance

My company needed to get some tickets to Somerset ASAP. Mike Sanders and The Wey Group didn't disappoint. As we have experienced many times before they prove what a great courier company they are by getting the items there in supersonic time.

Neil H.

I have held an account with Wey Group International for the past couple of years. I switched to these guys as my previous experience with other couriers has not been great and I have never looked back! The customer service is first class, especially Alex who is very speedy & professional!

John R.

Great service from the Wey Group and our sales manager Kerry. Sent over 100 parcels through the APC network in the last couple of weeks and not a single problem. Great work guys!

Stuart M.

Am leaving a review on behalf of BAE Systems, Weybridge. We've been using Wey Group for a few years now and to have a same-day courier practically on our doorstep has been very helpful indeed. Mike has been our main contact and gets vehicles to us within 30 minutes 99% of the time.

Justin C.

BAE Systems

Consistently a fantastic service. Friendly company with a real can do attitude. Our driver Marc is exceptionally helpful and always has a smile on his face, even when layden down with 30 parcels in the rain! Can not recommend these guys enough.

Mike L.

Very efficient and professional, everything delievered promptly and between the times requested as promised. I spoke with James and would ask for him again, very nice telephone manner and very helpful.

Ellie-Jane J.

We have used Wey Group for many years and are exceptionally happy with the service, the team at the depot are friendly and helpful (no centralised call centre - we can contact depot direct and are on first name terms). The drivers that collect from us also fantastic, nothing is too much trouble. Even had good feedback from customers. Example, customer was out when delivery was attempted early morning and a card was left, but the driver when passing the house a second time, took the trouble to try again an hour later and the customer had his parcel.

Susan T.

I wanted to thank you and the team for our first day with APC, the deliveries where great and on time.
The Customer Care team were extremely helpful and really did go the extra mile.



I have just spoken to my customer and he is delighted with his lights.  He said this morning’s driver was very helpful and carried the boxes inside and unpacked them for him.  Please thank the driver for me too.


Serious Readers

Again Wey Group has gone above and beyond to resolve the 2 delivers we has issues with
A big thanks to the 2 young ladies Emily & Aimee and yourself for getting involved
And also to Dave our driver who all represent what are wonderful company you are keep up the good work all!



I would like to say thank you because the trial what we did on Wednesday was done very well.

All of the parcel came on good time and good condition!

Maciej M.

Food Company

I’ve just taken delivery of 5 boxes from your driver. I just had to mention how obliging he was and how much I appreciated him being so helpful, even during this busy parcel season.
Please pass on my sincere thanks and congratulations to your company for employing such an helpful and pleasant man.

Carol C.

Virginia Water

Many thanks to all at Wey Group International involved in the recent safe delivery of my package. I am the difficult customer working at Royal Mail who was totally unable to be home at any of your perfectly reasonable delivery times due to the regular clash with my own working hours. 

Thanks to the great people at Wey Group, and special thanks to the customer service lady who took my anxious calls and was so helpful and understanding about everything, my package has arrived safely despite my not seeing anyway that it was plausible for you to deliver it to me. 100% appreciated! You're all doing a fantastic job at an incredibly difficult time and you are all my heroes! 

Wishing you all the best of health and wellness, especially the couriers out there as they go about delivering despite any dangers attached at this unprecedented time. For all of you, stay safe and stay well, and know your hard work is totally appreciated.

Susan G.

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