Frequently Asked Question


Most frequent questions and answers

Call the number on the card or head over to and arrange a suitable delivery date

Yes, you are welcome to collect your consignment however please call us to verify that the item has arrived back at our depot before traveling over, You will need to bring the card left and one additional form of identification (such as a driving license or household bill) bearing the address that the item was sent to.

Items may only be redirected with permission from the sender. For security and contractual reasons we cannot accept redirection instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address, please contact the sender who can in turn give us the authority to do this.

If you are the sender of a consignment, tracking can be done via the booking platform. To do this, you need to locate the consignment using the search function and then follow the links to track. If you are receiving a consignment, please click here.

You can track your International consignment here.

POD’s can be obtained online from the “track” section on the booking platform. Alternatively, you can get in touch with us and we can provide this for you.

For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some rural locations). When an item is booked with APC, the sender will specify delivery from our range of services. This is normally for delivery by 09:00, 10:00, 12:00 or 16:00 on the next working day (Mon-Fri). Delivery will be attempted between 08.00 and the selected delivery time. A Saturday morning service is available to most areas.

Please call or complete an enquiry form and we will be in touch.

Once you have opened an account with us we will provide all the information & training on how to book online using our booking platform.

Quotes can be requested via telephone by calling 01932 345 345 or by filling out our contact form.

Please click here for information on what we carry.

Click here to read our terms and conditions.

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