Today is the last day for sending standard Overnight consignments for delivery before Easter. If you have goods available but have missed a collection for today, you can drop pre-labelled consignments into our Byfleet depot, KT14 7AX, up until 19.00 but please maintain the distancing rules to protect yourselves & our warehouse staff.
Some depots will be clearing the decks as much as possible on Good Friday if they are booked as a Saturday delivery, as almost all deliveries are going to private addresses currently, it means only bringing in sorters & drivers on one day, but this should not be assumed.
Monday is also a public holiday; normal collections will resume on Tuesday and we expect to be very busy, but if you anticipate high volumes of outbound shipments and these can be made available for collection on Easter Monday for Wednesday deliveries, we can request a special, bulk collection from Hub Transport at no additional cost to you, it may also help to keep your warehouse a little clearer, please contact us using our form to request this service.
One word of caution, due to the current lock-down, online shopping for home deliveries has gone through the roof, I probably don’t need to tell you that, if at all possible, I would suggest trying to feed in your orders over the whole of next week as we have been alerted that our three Hubs expect to be busier than Christmas and this may well lead to some consignments being held as there is simply not enough time to sort, load & transport them to the delivery depots.
We have also noticed some depots having to isolate some of their regular staff and replace them with agency resources, this can cause a problem as the gap-fillers are not always as familiar with the delivery routes as the regular guys and it takes a while to get up to speed.
Generally, we have coped well across the network but I wanted to give you as much information as possible so we can keep the standards as high as possible,
As always, Customer Care are working hard to smooth out any bumps in the road, they are all working from home so communication is not as slick as normal but we are all here to help and will respond to all enquiries as quickly as possible, also, don’t forget we have an extensive Sameday fleet and can provide resources immediately, call Sameday Control on 01932 345 345 Option 1.